Frequently Asked Questions
01
How fast will I receive my designs?
Most design requests are completed within 1–3 business days, depending on complexity. We guarantee delivery within 72 hours per request.
03
Who’s behind the design work?
Your projects are handled by a team of experienced creatives with over 10 years in the design industry. Our team includes UI/UX designers, web developers, graphic designers, illustrators, photographers, and SEO specialists.
05
How do you handle larger projects like full websites or brand builds?
For more complex scopes, we’ll break the work into phases with a clear timeline. You’ll always know where we are in the process and what’s next.
07
How will I request new designs?
You can submit requests through our form or by email — whichever is easier for you. We deliver updates via Figma, Google Drive, or your preferred format.
09
Can I pause my subscription?
Yes. You can pause your subscription at any time. Your remaining time will carry over when you resume.
11
Are there refunds?
Due to the custom nature of design work, we do not offer refunds for completed billing cycles.
However, we offer a 1-week trial for new subscribers. If you’re unhappy with the design service, we’ll refund 75% of your monthly fee within 3 days of your cancellation — as long as it’s within the first week of your subscription.
02
How does onboarding work?
After signing up, we’ll schedule a short intro call and send you a project intake form. Once completed, you can start submitting design requests right away.
04
Is there a limit to how many design requests I can make?
Nope! You can submit unlimited requests. We work through them one at a time, and you can prioritize your queue however you like.
06
What tools do you use?
We primarily use Figma for design, and platforms like Wix, Webflow, or Shopify for development. We also work with Adobe Creative Suite and Canva for supporting content.
We thoughtfully incorporate AI tools into our workflow to streamline the design process, speed up iterations, and enhance creative output — while keeping every decision guided by human experience and strategy.
All final files are yours to keep.
08
What if I don’t like the design?
No worries — revisions are unlimited during your subscription. We’ll keep refining until you’re happy.
10
Can I cancel anytime?
Absolutely. You can cancel anytime before your next billing cycle. There are no long-term contracts.
12
Can I subscribe for just one month?
Yes. Monthly access is perfect for short-term projects or testing the service. You can pause or cancel at any time before the next billing date.
Get in Touch
Let’s talk about how design can help you grow.
Whether you're exploring ideas or ready to move forward, we’d love to hear from you.
Tell us a bit about your project, and we’ll follow up shortly.
For faster service, email blackhawkdesignco@gmail.com for a same-day response.